Treats by Milz

Terms, Refunds and Privacy

Effective Date: 11 August 2026

Welcome to Treats by Milz. These Terms and Conditions govern the purchase and use of our digital Noddy Guides through our website, and explain how we handle your personal information.

By purchasing a Noddy Guide from Treats by Milz, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. About Our Noddy Guides

A Noddy Guide is a digital product supplied electronically by Treats by Milz.

Depending on the product purchased, a Noddy Guide may include:

  • A PDF document containing recipes and related information; and
  • Instructional or demonstration videos.

The specific contents of each Noddy Guide will be described on the relevant product page before purchase.

No physical product will be delivered unless expressly stated otherwise.

2. Purchase and Payment

All prices displayed on our website are stated in South African Rand (ZAR).

Payment must be successfully completed before access to the purchased Noddy Guide is provided.

Payments are processed through the payment method made available on our website.

Once payment has been successfully received, the customer will receive instructions or a link to access or download the purchased Noddy Guide.

Treats by Milz reserves the right to correct genuine pricing or product-description errors before an order is fulfilled.

3. Digital Delivery

Noddy Guides are delivered electronically.

Customers are responsible for providing a valid email address and ensuring that they have:

  • A suitable device;
  • A stable internet connection;
  • The necessary software to open the supplied files; and
  • Sufficient storage space to download and save their purchase.

Treats by Milz is not responsible for problems caused solely by a customer's device, internet connection, software, email service or other equipment outside our reasonable control.

If you have paid for a Noddy Guide but cannot access or download it because of a problem with the product or delivery system, please contact us at:

Email: milisatyhefu@gmail.com

We will make reasonable efforts to assist you.

4. Download Limit

Each customer is entitled to a maximum of three (3) downloads per purchased Noddy Guide.

The three-download limit applies to the digital files supplied as part of the purchase.

Customers are responsible for downloading and securely storing their purchased files.

Customers are encouraged to save a backup copy of their Noddy Guide after downloading it.

If a genuine technical problem prevents a customer from successfully accessing or downloading their purchase, the customer may contact Treats by Milz at milisatyhefu@gmail.com for assistance.

Where appropriate, Treats by Milz may, at its discretion, assist with an additional download where the customer has experienced a genuine technical problem.

5. Refunds, Returns and Cancellations

Noddy Guides are digital products and therefore cannot be physically returned.

Treats by Milz does not provide refunds simply because a customer has changed their mind, no longer wants the product, or has decided that the product is not suitable for their personal preferences, to the extent permitted by applicable law.

A customer may request a refund where the Noddy Guide purchased is materially incomplete or differs materially from what was advertised, including where an advertised component of the purchased Noddy Guide is missing.

Examples may include:

  • A recipe advertised as part of the purchased Noddy Guide is missing;
  • An instructional video advertised as part of the purchased Noddy Guide is missing;
  • A required digital file forming part of the purchased Noddy Guide was not supplied; or
  • A material part of the purchased Noddy Guide cannot reasonably be accessed because of an issue with the product supplied.

Customers requesting a refund must contact milisatyhefu@gmail.com and provide details of the issue.

Where possible, Treats by Milz may first correct the issue by providing the missing content, replacing a defective file or providing a working access/download link.

If the issue cannot reasonably be corrected, Treats by Milz will consider an appropriate refund or other remedy.

Nothing in these Terms and Conditions is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded under applicable South African law.

6. No Refund for Change of Mind

Because Noddy Guides are digital products that are delivered electronically, customers should carefully review the product description before completing their purchase.

Once payment has been completed and access to the digital product has been provided, a refund will not be provided merely because the customer:

  • Has changed their mind;
  • No longer wants the Noddy Guide;
  • Has purchased the wrong Noddy Guide;
  • Decides that the Noddy Guide is not suitable for their personal preferences; or
  • Has not used or completed the Noddy Guide.

This clause is subject to any rights that a customer may have under applicable law.

7. Intellectual Property

All content contained in the Noddy Guides is the intellectual property of Treats by Milz.

This includes, but is not limited to:

  • Recipes;
  • PDF documents;
  • Written instructions;
  • Videos;
  • Images;
  • Graphics;
  • Designs;
  • Logos;
  • Branding; and
  • Other original materials contained in or associated with the Noddy Guides.

Purchasing a Noddy Guide does not transfer ownership of the intellectual property to the customer.

The customer receives a limited, personal, non-exclusive and non-transferable right to use the purchased Noddy Guide for their own purposes.

8. Prohibited Use

Customers may not, without the prior written permission of Treats by Milz:

  • Share their purchased Noddy Guide with another person;
  • Forward or distribute the Excel files or videos;
  • Upload the Noddy Guide or any part of it to social media, websites, cloud-storage platforms, messaging groups or other online platforms for others to access;
  • Copy or reproduce the Noddy Guide in whole or in part for distribution;
  • Resell the Noddy Guide;
  • Give the Noddy Guide away as a free or paid product;
  • Repackage or modify the Noddy Guide for resale;
  • Use the Noddy Guide to create a competing digital product; or
  • Make the contents of the Noddy Guide publicly available.

One purchase is intended for the individual customer who purchased the Noddy Guide.

Unauthorised sharing, reproduction, distribution or resale may constitute an infringement of Treats by Milz's intellectual property rights.

9. Technical Support

If you experience a problem downloading, opening or accessing a Noddy Guide, please contact: milisatyhefu@gmail.com

When contacting us, please provide:

  • Your name;
  • The email address used for the purchase;
  • The name of the Noddy Guide purchased;
  • The date of purchase; and
  • A brief description of the problem.

We will make reasonable efforts to resolve genuine technical problems.

Technical support does not automatically entitle a customer to additional downloads. Additional downloads may be provided where Treats by Milz considers that a genuine technical problem prevented successful access to the purchased product.

10. Recipes and Instructional Content

The recipes and instructional videos contained in the Noddy Guides are provided for educational and informational purposes.

Customers are responsible for using appropriate judgement when preparing food and following applicable food-safety, hygiene and equipment-safety practices.

Treats by Milz does not guarantee that every customer will achieve a particular result from following a recipe or instructional video, as results may vary depending on ingredients, equipment, preparation methods and individual circumstances.

11. Availability of Digital Products

Treats by Milz will make reasonable efforts to ensure that purchased Noddy Guides remain available for download or access.

We cannot guarantee uninterrupted availability where access is affected by circumstances outside our reasonable control, including internet outages, third-party hosting problems, payment-platform issues or other technical failures.

Where a customer has purchased a Noddy Guide and experiences an access problem caused by Treats by Milz, we will make reasonable efforts to restore access or otherwise provide an appropriate remedy.

12. Customer Information

Customers are responsible for providing accurate information when placing an order, including their email address.

Treats by Milz will use customer information for purposes connected with processing orders, providing purchased products, communicating with customers and providing customer support, in line with applicable data-protection legislation. We do not sell customer information to third parties. Payment details are handled directly by PayFast and are never stored on this site.

13. Complaints

If you have a complaint relating to your purchase, please contact us at: milisatyhefu@gmail.com

Please provide sufficient information for us to identify your purchase and understand the nature of your complaint.

Treats by Milz will make reasonable efforts to consider and resolve legitimate customer complaints.

14. Changes to These Terms and Conditions

Treats by Milz may update these Terms and Conditions from time to time.

The version applicable to a customer's purchase will generally be the version displayed on the website at the time the purchase is made, subject to any mandatory legal requirements.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Nothing in these Terms and Conditions is intended to limit any consumer protection, statutory right or remedy that applies to a customer under South African law and cannot lawfully be excluded.

16. Contact Details

Business Name: Treats by Milz
Email: milisatyhefu@gmail.com
Country: South Africa

For all queries regarding purchases, downloads, technical problems, missing content, refunds or complaints, please contact: milisatyhefu@gmail.com

Last Updated: 11 August 2026

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